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| Q: What documentation do I need to provide Dukes of London with to receive the Best Price Guarantee? |
| A: Please email or fax us a copy of a quote from one of our competitors. The quote must be on an official company form, which clearly specifies the company name, address and phone number. A price quoted in the body of an email is not sufficient. The quote must also clearly and in detail state the item(s) being quoted, so we can ensure that we are quoting on the exact item. |
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| Q: Are any products excluded from the Best Price Guarantee? |
| A: Certain “brand name” items are excluded from this guarantee because of the very small discount we receive from the manufacturers of these items - Consumer electronic items are a good example. However this varies on an item-by-item basis and we’d suggest sending us over the quote anyway, to see what we can do. You’ve got nothing to lose, and you could potentially save some money. |
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| Q: When calculating your competitor’s price do you take into account set-up charges & freight charges? |
| A: In order to ensure an “apples to apples” price comparison, we need to quote you the same way our competitor has quoted you. If they quote setups, etc. separately, then that’s how we’ll handle it. If they roll everything up into one unit price, we’ll do the same. |
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| Q: Are Dukes of London’s services such as design, fulfillment & delivery eligible for the Best Price Guarantee? |
| A: This really depends on the specifics of the project in question, but it doesn’t hurt to have a discussion and see what we can do. |
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| Q: How do I get my Best Price Guarantee refund? |
| A: Once you’ve provided proper documentation of a competitor’s initial quote, Dukes of London will acknowledge acceptance of the quotation and respond with an order acknowledgment which is lower than our competitor’s quote by 10% of the difference between our original price and their price. Once an order acknowledgment has been sent then this is deemed acceptance by you of the offer and the order will be fulfilled. When your order with us has been produced and shipped, you will be invoiced at the new, lower price. |
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The Small Print:Dukes of London will only accept the first competitor’s quotation on a particular product or item provided by a client to make use of the Best Price Guarantee. Dukes of London also reserves the right to reject the opportunity to accept an order for any reason under the Best Price Guarantee. If Dukes of London does refuse to accept an order it will notify the client of its reasons of doing so within 24 hours of the initial competitors quotation being supplied. |
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